If you have made a booking for a hotel, holiday home or apartment. Please use the information on your booking confirmation email to amend, cancel or discuss any information relating to your booking.
If you require to search for your booking or manage your booking visit ' Manage My Booking ' by clicking here. You can also find this in the website footer and in the header of the Lobby / Members area.
Please ensure you use your correct email and information you used when making your accommodation booking (if this is different to your membership email).
Updating Your Membership credit/debit card if Expired – To change or update your membership credit/debit card if expired or changed, please visit ‘ Manage Membership ‘ by clicking here, or in the site footer. You can login to our secure portal and amend your credit/debit card using your member email.
Checking Your Membership Plan - You can check your membership status, membership plan, and renewal dates. To view this please visit ‘ Manage Membership ‘ by clicking here, or in the site footer. You can login to our secure portal using your member email. Please note you must use your correct membership email to access this area.
Membership & Trial Cancellations – It’s free to cancel your membership or trial at any time. To cancel your membership or trial, To view this please visit ‘ Manage Membership ‘ by clicking here, or in the site footer. You can login to our secure portal using your member email. Please note you must use your correct membership email to access this area.
Please note that due to the limited availability of trade prices at our hotels & holiday homes we have to limit our annual memberships. So please be aware that if you cancel you may have to join our waiting list to re join in the future.
Having problems? - If you have any problems accessing the ‘ Manage Membership ' area, simply email us using the member services email below and our friendly member services team will help you quickly.
Member Services & General Queries - If your are one of our much-loved members, please email using your membership email to members@secretstays.co.uk and we will be happy to help if you are a member of the club.
Business Opportunities - For any other queries, business opportunities, hotels, vacation rental providers and tour operators please contact business@secretstays.co.uk
Affiliates & Publishers - If you wish to join our hugely successful publisher program please visit our affiliate page click here
PR & Media - Please send all press and media requests for offers, content or editorial opportunities to business@secretstays.co.uk
During business days we usually respond within 24 hours.
Thank you
Chris & Team
SecretStays.co.uk
